FREQUENTLY ASKED QUESTIONS

Cake ball questions? We have cake ball answers!

Do the truffles actually have alcohol in them?

Yes! All of our flavors are up to 5% alcohol by weight and should only be consumed by those 21 and over. As with any product that contains alcohol: (i) women should not consume alcohol during pregnancy because of the risk of birth defects, and (ii) consumption of alcohol impairs your ability to drive a car or operate machinery, and may cause health problems.

  

What days do you deliver?

Delivery is currently available to these areas in New York City:

 

Manhattan

The Bronx

Brooklyn

Astoria

 

Delivery is available from 10am-8pm Saturdays and Sundays, and 6-8pm Monday through Friday. You can request a day and time for your delivery in the "Notes" section on the Checkout page before confirming your purchase.

 

All orders must be placed at least 2 business days before the delivery or pick up date.

 

We require the signature of someone 21+ to accept the delivery.

How does delivery work?

We will send a messenger to your home or office during the time slot selected. There must be someone 21+ of age to accept the package. If you have special delivery instructions please add them to the order notes and we will do our best to accommodate.

  

Can I pick up my order instead?

Sure! You can waive the delivery fee and pick up your order instead by visiting our kitchen at 1590 Park Ave, New York, NY 10029. Pick up is available Saturdays and Sundays from 10am-8pm.

 

You can request a day and time to pick up your order in the "Notes" section on the Checkout page before confirming your purchase.

 

All orders must be placed at least 2 business days before the delivery or pick up date.

 

We require the signature of someone 21+ at pick up.

 

Can I have my order shipped outside of NYC?

Sure! We ship nationwide via USPS ground shipping. All orders require at least 2 business days for processing prior to being shipped. Any orders placed Wednesdays after 12pm ET will ship no earlier than the following Monday to avoid weekend shipping delays.

All orders must be placed at least 2 business days before the shipping date.

 

We require the signature of someone 21+ at pick up.

I’m planning a large event. How (and when) should I place my order?

To place your event order, fill out our contact form or email morgan@twistedtruffles.com with the details of your event, including flavor requests, quantities, and event date. We suggest ordering at least 2 weeks before your event. We will do our best to accommodate any special requests.

  

Are your flavors allergen-free?

While most of our cake balls do not contain nuts, peanuts and other nuts are used in our production facility. We strive to keep these items separate, but it's impossible to guarantee that your cake balls will be 100% nut free. All cake balls that do contain nuts are labeled as such in their description.

 

All cake balls DO include: milk, wheat, soy, sulfites and eggs.

 

A full list of ingredients for each flavor is available upon request.

  

Do you have any gluten-free or vegan flavors?

While we are always brainstorming and developing new flavors, we currently do not offer any gluten-free or vegan cake balls. Sign up to receive email updates from us to find out when new flavors are unveiled!

  

How should I store the truffles? How long will they last?

Your cake balls will taste best served at room temperature. However, if you would like to store them for an extended amount of time, they will last up to 4 weeks in the refrigerator. You can also extend their shelf life by putting them in the freezer, but suggest you take your cake balls out of the freezer 20 - 30 minutes prior to serving to thaw.

  

Do you offer tastings or samples?

We can provide samples for larger events and weddings. Please fill out our contact form or email us at morgan@twistedtruffles.com with your event information to set up a tasting.

  

Do you offer any custom or non-alcoholic options?

Yes, we can offer custom and/or non-alcoholic flavors for large catered events and weddings. Please fill out our contact form or email us at morgan@twistedtruffles.com to discuss your custom flavors.

  

What is the suggested serving size for the truffles?

3 to 4 if our cake balls are the main dessert being served.

1 to 2 cake balls if other desserts are being served.

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Copyright © 2016-2020 Twisted Truffles, LLC. All Rights Reserved. 

All of our flavors can be consumed by those 21 and over only and are up to 5% Alcohol By Weight. This product contains alcohol used as flavoring and, as with any product that contains alcohol, i) women should not consume alcohol during pregnancy because of the risk of birth defects, and ii) consumption of alcohol impairs your ability to drive a car or operate machinery, and may cause health problems.